Terms of use and payment

1. Merchant and sales-point information

The sales point shop.apetitbar.rs is operated, and payments on it are collected, by: APETIT 021 d.o.o., PIB: 113386714, company no.: 21857831, Gundulićeva 5, 21000 Novi Sad, apetitbar021ns@gmail.com. The food offer and order preparation are provided by the restaurant: Apetit Bar (APETIT 021 d.o.o., PIB: 113386714, Gundulićeva 5, 21000 Novi Sad). For questions regarding an order, complaint or cancellation, contact details are in the page footer and the Complaints section.

2. Offer, prices and VAT

The sales point offers food and drinks from the seller's current menu. All prices are stated in Serbian dinars (RSD) and VAT is included in the price.

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). Prices shown in other currencies are informative, using the middle exchange rate of the National Bank of Serbia. The amount your payment card is charged will be expressed in your local currency through conversion at the rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, a slight difference from the price listed on our site is possible.

Since every country independently sets the laws governing trade in goods and services, situations may arise in which, independently of us, state authorities introduce additional taxes, fees or duties on executed transactions. The sales point bears no responsibility for such charges, and customers undertake to settle any matters related to their payment themselves.

Before you confirm an order, its specification is shown: items, quantities, unit prices, delivery fee and the total amount.

3. Delivery

Orders are delivered to the address provided at checkout or collected in person, depending on the selected method. The expected delivery time is shown while tracking the order. Delivery is available only within the Republic of Serbia.

4. Card payment

All payments are processed through trusted external payment systems. Card payments (Visa, Mastercard, Maestro, DinaCard, American Express) are performed via the following service providers: AllSecure (technical payment processing) and Banca Intesa (the acquiring bank, the Bank). The customer enters their card data exclusively on the protected payment form, with 3-D Secure verification (Visa Secure, Mastercard Identity Check). A card is saved only if the customer explicitly chooses so at payment: the payment provider then keeps only a secure card token (card type, first six and last four digits), and later payments with that card are made with the customer's consent. The customer can delete a saved card at any time in their profile.

If the transaction is executed, the customer is notified that the reservation of funds in the amount of the created order has been successfully completed. By accepting these terms the customer agrees that, at the moment of ordering, funds in the amount of the created order are reserved, and that their payment card is charged for the amount of the completed purchase.

Payment card data is stored on the Bank's secure protected page in encrypted form and is not available to other parties in the payment process; at no moment is it available to the sales point. During payment card data entry, confidential information is transmitted over a public network in protected (encrypted) form using the SSL protocol and PKI system, currently the most advanced cryptographic technology. The entry and transfer of personal data and card numbers are protected in line with the leading security protocols on the internet and with the PCI DSS standards for secure payments.

When the customer's card data is TOKENIZED at their request or by the merchant's decision (stored in a certified way for later use), the data is kept on AllSecure PCI-DSS level 1 certified servers. Card data tokenized this way is transferred in a fully secure and certified manner. At no point does the merchant have access to the card number or other sensitive data; it receives only a reference number (token) that it alone may use in line with the terms agreed with the customer. The customer can deregister a previously registered card and change the details of a previously tokenized card.

5. Refunds

In the case of returning goods and refunding funds to a customer who previously paid with a payment card, in part or in full, and regardless of the reason for the return, APETIT 021 d.o.o. is obliged to make the refund exclusively via VISA, EC/MC, Maestro, DinaCard, Amex payment methods, which means the bank will refund the funds to the cardholder's account at the seller's request.

6. Complaints

You can file a complaint with the seller via the contact phone or email listed in the page footer, immediately upon receiving the order and no later than within 24 hours. Please check your order at the moment of hand-over.

The seller will respond to a complaint within 8 days of receipt at the latest, and the complaint is resolved within 15 days of filing at the latest. As the subject of sale is food (perishable goods), the right of withdrawal from a distance contract under the Consumer Protection Act does not apply.

7. Data protection

Personal data left when ordering (name, contact, delivery address) is used exclusively to fulfil the order and is treated as confidential. Data is not sold or shared with third parties, except with the bank and competent state authorities where required by law. Payment card data is never stored in our system.

8. Payment confirmation and proof of delivery

After a successful card payment, a payment confirmation is displayed and also sent to the email address provided at checkout. Proof of delivery is obtained at order hand-over.

9. Dispute resolution, court jurisdiction and governing law

The contracting parties agree to attempt to resolve amicably any disagreements and disputes arising during the contractual relationship. If no amicable resolution is reached, the competent court in Novi Sad shall have jurisdiction and the law of the Republic of Serbia shall apply.

10. Out-of-court resolution of consumer disputes

In accordance with the Consumer Protection Act, a consumer may resolve a dispute through the out-of-court consumer dispute resolution procedure, in the manner defined by that act.

11. Changes to the terms

APETIT 021 d.o.o. may amend or supplement these terms at any time, without prior notice. By continuing to use the sales point you also accept all subsequently published rules and terms of purchase; the current version of the terms is always published on this page.